Support

Welcome to the Support Center!

Welcome to our support center! We hope we can solve any problems that might occur using our products.

FAQ

Q: Do I have to pay for the upgrades or tech support?
A: No! All upgrades and tech support are free to registered Amadis Software products users.

Q: Is your online order form secure?
A: Yes, it is 100% secure.

Q: How to register your software?
A: After you finish the order of our software (you can find the BuyNow link on our site as well as in our software), we will send the registration info to you via Email immediately after your order is validated. Enter the license code in the registration window to register it.

Q: How to report bugs?
A: Please email any bugs or suggestions to support@amadis-soft.com.

Q: I lost my license code, can you send again?
A: Sure. But you'd better provide your OderID or some info in your order(such as the Email you used to order) so that we can find your info in our database.

Q: How To Update?
A: If you have installed a previous version , you can easily update it by installing the most recent trial version over top. Your registration details will not be overwritten.

Q: When I convert WMV files,the conversion finished soon without any output file, how can I fix the problem?
A: This is because you have not install the Windows Media Format Runtime Library for supporting WMV, ASF files, download it from http://www.amadis-soft.com/tools/wmp11-windowsxp-x86-enu.exe and install it.

Q:I want to convert RM/RMVB files to other files, but it doesn't work. What can I do?
A: You should firstly install realmedia codecs for support RM/RMVB files, download it from http://www.amadis-soft.com/tools/realalt151.exe and install it.

Q:I want to convert MOV files to other files, but it doesn't work. What can I do?
A: You should firstly install QuickTime codecs for support MOV, QT files, download it from http://www.amadis-soft.com/tools/quicktimealt176.exe and install it.

Q:I want to convert MKV files to other files, but it doesn't work. What can I do?
A: You should firstly install MKV codecs for support MKV files, download it from http://www.amadis-soft.com/tools/Combined-Community-Codec-Pack.exe and install it.

Q:I want to convert MKV/OGM files to other files, the conversion is OK. but without subtitles. What can I do?
A: Please following the below steps

1st install the MKVExtractGUI
this tool will extract the subtitles from you mkv files
You need download MKVExtractGUI-1.6.4.zip or OGMDemuxer-2.0.zip
If you have download it, unzip it to your directory.
and then double click MKVextractGUI.exe or OGMDemuxer.exe
select your mkv file as input, select the subtitles as the output files.
You will get some *.srt file after finish.

2nd edit the edit.avs
Please enter into your Amadis video converter install directory.
You can see the edit.avs .
use notepad.exe to open this file
Please add the following line in edit.avs
LoadPlugin("plugin\DirectShowSource.dll")
LoadPlugin("plugin\VSFilter.dll")
DirectShowSource("D:\xxxx.mkv")<===please use the fullpath
textsub("D:\xxxx.srt")<=== please type the fullpath about the srt which you get from MKVextractGUI.

3rd convert Please run Amadis video converter and select the edit.avs you just edit
and then click convert button to do conversion.

Q:I meet some errors while conversion ?
A: You can fix it as follows: 1. There maybe you set the wrong framerate/bitrate/width/height options.
Please try it using other options values.
2. If still not work, you can collect the following log files and report it to support@amadis-soft.com
A) trace.flt .
It in your amadis-soft video converter install directory
B) edit.avs.
It in your amadis-soft video converter install directory
C) application event logs.
+ Click System "Start Menu" and then Select "Setting"
+ Click "Control Panel"
+ Double click "Administrative Tools" icon
+ and then double click "Event log Viewer"
+ click "Application"
+ select "Operator" Menu
+ Click "Save as log file"
Please send this log file to support@amadis-soft.com

DVD Tools

	DVD Ripper
	DVD Audio Ripper
	DVD to iPod Converter
	DVD to PSP Converter
	DVD to 3GP Converter
	DVD to Zune Converter
	DVD to iPod/PSP/3GP/MP4/ AVI Converter
	Video to DVD Creator New

Video Tools

	iPod Video Converter
	PSP Video Converter
	3GP Video Converter
	Zune Video Converter
	AVI/DivX/WMV/MPEG/MOV/ SWF Video Converter New
	iPod/PSP/3GP/MP4/AVI Video Converter
	Apple TV Video Converter
	Video to iPhone Converter
	Video Converter Suite New
	Video to FLV Converter
	FVL to AVI/MPEG/WMV/MOV /iPod/PSP/3GP/MP4 V ideo Converter

Discount Packs

	DVD Power Pack
	DVD Ripper Pack
	DVD to iPod PSP 3GP Pack
	DVD iPod Suite
	DVD PSP Suite
	DVD 3GP Suite

Copyright Announcement: Amadis Software is a well-known and professional developer dedicating to digital video and audio software developing. Our software including DVD Ripper, DVD Audio Ripper, DVD to iPod Converter, DVD to 3GP Converter, DVD to PSP Converter, DVD to MP4 Converter, DVD to Pocket PC Converter, Video to iPod Converter, Video to 3GP Converter, Video to PSP Converter, Video to MP4 Converter, 3GP PSP MP4 iPod Video Converter, AVI to 3GP Converter, MPEG to 3GP Converter, AVI to MP4 Converter, MPEG to MP4 Converter, PSP Movie Converter, iPod Moive Converter, 3GP Movie Converter, MOV Converter, RMVB Converter, DivX Converter, MKV Converter, QuickTime Converter, WMV to AVI MPEG DVD WMV Converter, Video Splitter, Video Joiner, etc. All other software by Amadis Software are copyright protected legally.